Bonjour,
Tout est dans le titre, j'ai perdu ma connexion internet depuis environ 48h.
Après m'être arraché les cheveux avec le "service client" RED, je suis à peu près sûr d'obtenir des réponses plus pertinentes ici...
Voici les infos que j'obtiens sur la page d'administration du modem :
Procédure de démarrage
Procédure Statut Commentaire
Acquisition du canal de réception : 322000000 Hz Acquis
Etat de la connexion : En cours
Etat d'enregistrement : En cours
Fichier de configuration : En cours red_fast3686v1b_100m_5m_sip.cm
Sécurité : Désactivé Désactivé
Canal de réception
Statut Modulation Canal Débit de symboles Fréquence Puissance SNR
Acquis QAM256 126 6952 Ksym/sec 322000000 Hz 6.9 dBmV 43.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB
Canal d'émission
Statut Modulation Canal Débit de symboles Fréquence Puissance
Acquis ATDMA 7 5120 Ksym/sec 44400000 Hz 41.8 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
Non acquis Inconnu 0 0 Ksym/sec 0 Hz 0.0 dBmV
et voici les dernières entrées du journal :
04/11/2017 à 19:33:49 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89...
04/11/2017 à 19:33:59 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:34:04 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:34:04 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:37:10 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f4...
04/11/2017 à 19:37:10 TFTP Request Retries exceeded, CM unable to register
04/11/2017 à 19:37:18 No Ranging Response received - T3 time-out;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:37:23 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:37:29 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:37:29 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:40:34 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f4...
04/11/2017 à 19:40:35 TFTP Request Retries exceeded, CM unable to register
04/11/2017 à 19:40:47 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:40:51 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:40:51 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:43:57 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f4...
04/11/2017 à 19:43:58 TFTP Request Retries exceeded, CM unable to register
04/11/2017 à 19:44:06 Lost MDD Timeout;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:44:16 No UCDs Received - Timeout;;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:44:26 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:44:32 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:44:32 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:47:38 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f4...
04/11/2017 à 19:47:38 TFTP Request Retries exceeded, CM unable to register
04/11/2017 à 19:47:48 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:47:54 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:47:54 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
04/11/2017 à 19:51:00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f4...
04/11/2017 à 19:51:00 TFTP Request Retries exceeded, CM unable to register
04/11/2017 à 19:51:14 Honoring MDD; IP provisioning mode = IPv4
04/11/2017 à 19:51:18 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=...
04/11/2017 à 19:51:18 TFTP failed - configuration file NOT FOUND;CM-MAC=f4:6b:ef:4d:46:f8;CMTS-MAC=50:57:a8:89:5d:c8;CM-QOS=1.0;CM-VER=3.0;
Merci beaucoup pour vos avis et conseils !